We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied, following the completion of our review, you have the option to refer the matter to the Citizens Advice Alternative Dispute Resolution (ADR) process to look at your complaint. This is a free, independent service for resolving disputes.
Website: https://www.citizensadvice.org.uk/consumer/
alternative-dispute-resolution/settling-out-of-court/
Citizens Advice consumer helpline:
0345 404 0506
Or write to:
Citizens Advice consumer service
2nd Floor, Fairfax House
Merrion Street
Leeds
LS2 8JU
Please note: You should follow our Internal Complaints Procedure before you refer your concerns to Citizens Advice.