We aim to provide you with the highest standards of service. However, there may be occasions when our service falls short of your expectations.
This guide is designed to help you make us aware of your views, so we can address your concerns.
Your initial concerns should be addressed to:
The Complaints Department
If you prefer, you may telephone us on: 0333 323 2284
We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied, following the completion of our review, you have the option to refer the matter to the Citizens Advice Alternative Dispute Resolution (ADR) process to look at your complaint. This is a free, independent service for resolving disputes.
Citizens Advice consumer helpline:
0345 404 0506
Or write to:
Citizens Advice consumer service
2nd Floor, Fairfax House